Welcome to PhotoCRM. These Terms of Service ("Terms") govern your access to and use of PhotoCRM's photography business management platform, website, and services (collectively, the "Service"). By accessing or using PhotoCRM, you agree to be bound by these Terms.
Please read these Terms carefully before using the Service. If you do not agree to these Terms, you may not access or use PhotoCRM.
"Service" refers to the PhotoCRM platform, website, and all related services provided at photocrm.io.
"You," "Your," or "User" refers to the individual or entity using PhotoCRM.
"We," "Us," or "PhotoCRM" refers to the PhotoCRM platform and its operators.
"Account" refers to your registered user account on PhotoCRM.
"Content" refers to all data, files, text, images, videos, project files (including Adobe Creative Suite files), and other materials uploaded or created through the Service.
"Client Data" refers to information about your photography clients that you store in PhotoCRM, including contact details, project history, email communications, invoices, and contracts.
"Email Data" refers to email messages sent, received, or synced through PhotoCRM's Gmail integration, including message content, metadata, and open tracking data.
"Integrations" refers to third-party services connected to your account, including Gmail, Google Drive, OneDrive, Google Calendar, and Stripe.
You must be at least 18 years old and capable of entering into legally binding contracts to use PhotoCRM. By creating an account, you represent and warrant that you meet these eligibility requirements.
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate accounts with inaccurate or incomplete information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breach. We recommend enabling multi-factor authentication (MFA) for enhanced security.
Each person may maintain only one active account. Creating multiple accounts to circumvent service limitations or restrictions is prohibited.
PhotoCRM is free to use. There is no subscription required and no credit card needed to get started. All users receive 20GB of cloud storage and full access to all features at no cost. A 1.5% platform fee is applied to client payments processed through PhotoCRM's Stripe integration (see Section 7.4 for details). Optional storage upgrades are available for users who need more than 20GB.
We reserve the right to introduce paid plans or pricing changes in the future. If we do, existing users will be notified at least 30 days in advance, and any changes will be clearly communicated before taking effect.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use PhotoCRM for your lawful business purposes.
You agree NOT to:
Your storage usage must not exceed your plan's storage limit (20GB on the free plan). We support a wide range of file types including images, videos, RAW camera formats, Adobe Creative Suite files (Premiere Pro, After Effects, Photoshop, Lightroom), cinema camera formats (RED, Blackmagic, ARRI), LUT files, documents, and more. Individual files may be up to 5TB in size. Executable files (.exe, .bat, .dll, etc.) are prohibited. We reserve the right to suspend uploads if you exceed your storage limit.
PhotoCRM supports multi-user teams with role-based permissions (Owner, Admin, Editor, Member, Viewer). Each team member has independent access to integrations (e.g., each member connects their own Gmail). Team permissions control access to projects, clients, media, invoicing, analytics, pipeline, and email features. The account owner manages team roles and permissions.
You retain all ownership rights to your Content and Client Data. PhotoCRM does not claim any ownership over your photographs, client information, or other materials you upload. Your data is yours — period.
We do not sell, share, rent, or remarket your data. Ever. Your client lists, contact information, project data, photographs, emails, invoices, and all other data stored in PhotoCRM will never be sold to third parties, used for advertising, shared with data brokers, or used for any purpose other than providing the Service to you. We do not build advertising profiles from your data. We do not share your client lists with competitors. Your clients are your clients.
By uploading Content to PhotoCRM, you grant us a limited license to store, process, display, and transmit your Content solely to provide the Service. This includes generating thumbnails, processing videos, backing up your data, and displaying your business logo across the platform (navigation header, invoices, contracts, client portal, and email templates). We will not use your Content for any other purpose without your explicit permission.
You are solely responsible for your Content and Client Data. You represent and warrant that:
While we perform regular backups, you are responsible for maintaining your own backup copies of your Content. We are not liable for any loss, corruption, or deletion of your Content. We recommend regularly exporting your data.
Upon account termination or subscription cancellation, your Content and data will be permanently deleted within 30 days. We strongly recommend exporting your data before cancellation. Once deleted, your data cannot be recovered.
We reserve the right to review, monitor, and remove Content that violates these Terms. However, we are not obligated to monitor all Content and are not responsible for Content uploaded by users.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.
PhotoCRM uses a multi-tenant architecture with complete data isolation between organizations. Your data is never shared with or accessible to other PhotoCRM users.
We take reasonable measures to protect your personal data. You may request access to, correction of, or deletion of your personal data by contacting us at support@photocrm.io.
PhotoCRM allows integration with Google Drive and Microsoft OneDrive for importing and syncing files. Your use of these services is subject to their respective terms of service. We are not responsible for the availability, reliability, or content of third-party services.
PhotoCRM offers Gmail integration allowing you to send, receive, and view email threads with your clients directly within the platform. When you connect Gmail, you authorize PhotoCRM to access your Gmail account via OAuth 2.0 to send emails on your behalf, read email threads, and sync email history. Email open tracking is enabled by default for emails sent through PhotoCRM using a 1x1 tracking pixel. You may disconnect Gmail at any time from Settings. PhotoCRM stores email metadata (subject, sender, recipients, timestamps) in its database; full email content is fetched on demand from Gmail's servers.
PhotoCRM integrates with Google Calendar for syncing shoots and appointments. Your calendar data is accessed via OAuth 2.0 and is subject to Google's terms of service.
Client payments and invoicing are processed through Stripe Connect. Your payment information is handled in accordance with Stripe's terms and privacy policy. We do not store credit card numbers on our servers. Stripe Connect is used for direct payouts to your bank account. Payments are supported in 135+ countries and 30+ currencies.
PhotoCRM charges a 1.5% platform fee on all client payments processed through the platform. This fee is automatically deducted from each transaction and is in addition to Stripe's standard processing fees (approximately 2.9% + $0.30 per transaction). The platform fee helps us keep PhotoCRM free for all photographers. By connecting your Stripe account, you agree to this fee structure. The fee is visible in your Stripe dashboard as an "application fee" on each transaction.
PhotoCRM uses Clerk for user authentication and account management. By creating an account, you agree to Clerk's terms of service and privacy policy. We support SSO and multi-factor authentication through Clerk.
PhotoCRM and its original content (excluding your Content), features, functionality, design, code, and trademarks are owned by PhotoCRM and are protected by international copyright, trademark, and other intellectual property laws.
If you provide feedback, suggestions, or ideas about PhotoCRM, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.
We respect intellectual property rights and expect users to do the same. If you believe your copyrighted work has been infringed, contact us at support@photocrm.io with details of the alleged infringement. We will investigate and take appropriate action, which may include removing the infringing Content.
We strive to maintain 99.9% uptime but do not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. PHOTOCRM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
We are not responsible for the accuracy, reliability, or availability of third-party services, integrations, or content accessed through PhotoCRM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHOTOCRM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL PHOTOCRM'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID TO PHOTOCRM IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless PhotoCRM and its affiliates, officers, employees, agents, partners, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account at any time by canceling your subscription through your account settings or contacting us at support@photocrm.io. Upon termination, you will lose access to the Service and your data will be deleted within 30 days.
We reserve the right to suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination, your right to access and use the Service immediately ceases. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Before filing a formal dispute, you agree to contact us at support@photocrm.io to attempt to resolve the issue informally. We commit to working in good faith to resolve disputes.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property infringement or other urgent matters.
You agree that disputes will be resolved on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to modify these Terms at any time. We will notify users of material changes via email and/or a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and PhotoCRM regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, or strikes.
If you have any questions, concerns, or feedback about these Terms of Service, please contact us:
PhotoCRM Support
Email:
Website: https://photocrm.io
We aim to respond to all inquiries within 48 hours.
BY CREATING AN ACCOUNT OR USING PHOTOCRM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.